1. Introduction and Scope
This Privacy Policy explains how miyaqq ("we," "us," "our") collects, uses, discloses, and protects the personal information of users ("you," "your") who access our website at miyaqq.cam or use our online gaming services. By creating an account with miyaqq or using our services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy.
This Privacy Policy applies to all information collected through our website, mobile applications, customer support channels, and any other digital services provided by miyaqq. It should be read in conjunction with our Terms and Conditions, which govern your use of our services.
We are committed to protecting your privacy and handling your personal data with transparency and care. We implement robust technical and organizational measures to safeguard your information against unauthorized access, loss, or misuse. This Privacy Policy outlines what data we collect, why we collect it, how we use it, who we share it with, and what rights you have regarding your personal information.
2. Information We Collect
miyaqq collects various types of personal information necessary to provide our gaming services, comply with legal obligations, and improve user experience. The information we collect falls into the following categories:
2.1 Information You Provide Directly
When you register an account with miyaqq, you provide personal information including:
- Account Registration Data: Full legal name, date of birth, gender, email address, phone number, residential address, and username.
- Identity Verification Documents: Indonesian KTP (Kartu Tanda Penduduk), proof of address (utility bills, bank statements), and payment method verification documents required for Know Your Customer (KYC) compliance.
- Payment Information: Bank account details (bank name, account number, account holder name) for BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, and other supported banks; e-wallet account information for OVO, DANA, GoPay, ShopeePay, and LinkAja.
- Communication Data: Information you provide when contacting our customer support team via live chat, email, WhatsApp, or phone, including the content of your messages and any attachments.
- Survey and Feedback Data: Responses to surveys, promotional offers, and feedback forms you choose to complete.
2.2 Information Collected Automatically
When you use miyaqq services, we automatically collect certain technical and usage information including:
- Device Information: Device type, operating system, browser type and version, screen resolution, device identifiers (IMEI, MAC address), and mobile network information.
- Connection Data: IP address, internet service provider, geographic location (country, city, region based on IP), time zone, and connection timestamp.
- Usage Data: Pages visited, features used, time spent on pages, click patterns, games played, bet amounts, win/loss records, login frequency, and session duration.
- Transaction History: Complete records of deposits, withdrawals, bets placed, bonuses claimed, and account balance changes.
- Cookie and Tracking Data: Information collected through cookies, web beacons, and similar tracking technologies to recognize you on return visits and personalize your experience.
2.3 Information from Third Parties
We may receive information about you from third-party sources including:
- Payment Processors: Verification status and transaction confirmation from Indonesian banks and e-wallet providers.
- Identity Verification Services: Results from third-party identity verification and fraud prevention services used to comply with KYC and anti-money laundering (AML) regulations.
- Game Providers: Game session data, RTP (Return to Player) statistics, and gameplay information from our licensed game provider partners including Pragmatic Play, Microgaming, NetEnt, Evolution Gaming, and others.
3. How We Use Your Information
miyaqq uses your personal information for the following purposes:
3.1 Service Provision and Account Management
- Create and manage your gaming account
- Process deposits, withdrawals, and other financial transactions
- Provide access to casino games, sports betting, live dealer tables, and lottery services
- Process bets and calculate winnings
- Issue bonuses, promotions, and loyalty rewards
- Enable customer support and respond to your inquiries
- Maintain transaction records and account history
3.2 Legal Compliance and Security
- Verify your identity and age to ensure compliance with 21+ age restriction
- Comply with Indonesian and international gaming regulations
- Prevent fraud, money laundering, and other illegal activities
- Detect and prevent bonus abuse, collusion, and unfair play
- Protect the security and integrity of our platform
- Respond to legal requests from law enforcement or regulatory authorities
- Enforce our Terms and Conditions and other policies
3.3 Marketing and Communications
- Send promotional emails, SMS messages, and push notifications about new games, bonuses, and special offers (only with your consent)
- Personalize marketing content based on your gaming preferences and behavior
- Send transactional messages about deposits, withdrawals, and account activity
- Notify you of changes to our Terms, Privacy Policy, or services
- Conduct customer satisfaction surveys and collect feedback
3.4 Service Improvement and Analytics
- Analyze usage patterns to improve website functionality and user experience
- Test new features and optimize existing services
- Generate statistical reports on game performance, user behavior, and platform metrics
- Identify technical issues and improve system performance
- Develop new products and services based on user needs
3.5 Responsible Gaming
- Monitor gaming behavior for signs of problem gambling
- Enforce deposit limits, loss limits, and self-exclusion requests
- Provide reality checks and session time reminders
- Offer support and resources for responsible gaming
4. Legal Basis for Processing
We process your personal information based on the following legal grounds:
- Contractual Necessity: Processing is necessary to fulfill our contract with you (Terms and Conditions) and provide gaming services you have requested.
- Legal Obligation: Processing is required to comply with Indonesian and international laws regarding age verification, KYC, AML, tax reporting, and gaming regulation.
- Legitimate Interest: Processing is necessary for our legitimate business interests including fraud prevention, security, service improvement, and marketing (where not overridden by your privacy rights).
- Consent: For marketing communications and non-essential cookies, we process your data based on your explicit consent, which you may withdraw at any time.
5. Information Sharing and Disclosure
miyaqq does not sell your personal information to third parties. We may share your information with the following categories of recipients under strict confidentiality obligations:
5.1 Service Providers and Business Partners
- Payment Processors: Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, Bank Permata) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja) to process deposits and withdrawals.
- Game Providers: Licensed software providers (Pragmatic Play, Microgaming, NetEnt, Evolution Gaming, Pocket Games Soft, Spribe) to deliver casino games and live dealer services.
- Identity Verification Services: Third-party KYC and AML compliance providers to verify your identity and prevent fraud.
- Cloud Hosting Providers: Secure server infrastructure providers that store our data with encryption and access controls.
- Customer Support Software: Live chat, email, and ticketing systems to manage customer communications.
- Analytics Providers: Tools that help us analyze website usage and improve user experience (Google Analytics or similar services).
5.2 Legal and Regulatory Authorities
We may disclose your information to law enforcement, regulatory bodies, courts, or government agencies when required by law or when we believe disclosure is necessary to:
- Comply with legal obligations, court orders, or subpoenas
- Investigate suspected fraud, money laundering, or other criminal activity
- Enforce our Terms and Conditions or protect our legal rights
- Protect the safety and security of our users or the public
5.3 Business Transfers
In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred to the acquiring entity. We will notify you of any such change in ownership or control of your personal data.
6. Data Security Measures
miyaqq implements comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction:
- Encryption: All data transmitted between your device and our servers is encrypted using 256-bit SSL/TLS technology. Sensitive data stored in our databases is encrypted at rest.
- Access Controls: Personal data is accessible only to authorized employees and contractors who need it to perform their job functions. Access is controlled through role-based permissions and multi-factor authentication.
- Network Security: Our servers are protected by enterprise-grade firewalls, intrusion detection systems, and DDoS protection to prevent unauthorized access.
- Regular Security Audits: We conduct regular security assessments, penetration testing, and vulnerability scans to identify and address potential risks.
- Data Minimization: We collect and retain only the minimum amount of personal data necessary for our stated purposes.
- Employee Training: All staff members receive training on data protection, confidentiality, and security best practices.
- Secure Payment Processing: Financial transactions are processed through PCI-DSS compliant payment gateways. miyaqq does not store complete credit card numbers or CVV codes.
Despite our security measures, no method of electronic transmission or storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account password and notifying us immediately of any unauthorized access.
7. Data Retention
miyaqq retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy and comply with legal obligations:
- Active Accounts: Personal data is retained while your account remains active and for a period thereafter to allow for account reactivation.
- Transaction Records: Financial transaction data, betting history, and account activity logs are retained for a minimum of 7 years to comply with Indonesian tax and financial regulations.
- KYC Documents: Identity verification documents are retained for the duration required by anti-money laundering laws, typically 7 years after account closure.
- Marketing Data: If you opt out of marketing communications, we retain your email address on a suppression list to ensure we honor your preference.
- Closed Accounts: After voluntary account closure, we retain essential data for legal and regulatory purposes while deleting non-essential personal information within 90 days.
You may request deletion of your personal data at any time, subject to our legal obligations to retain certain information for compliance purposes.
8. Your Privacy Rights
As a miyaqq user, you have the following rights regarding your personal data:
- Right to Access: Request a copy of the personal data we hold about you, including account information, transaction history, and usage data.
- Right to Rectification: Correct any inaccurate or incomplete personal information in your account settings or by contacting support.
- Right to Erasure: Request deletion of your personal data, subject to legal retention requirements for financial and regulatory compliance.
- Right to Restrict Processing: Request that we limit how we use your personal data in certain circumstances.
- Right to Data Portability: Receive your personal data in a structured, commonly used, machine-readable format to transfer to another service.
- Right to Object: Object to processing of your personal data for direct marketing purposes or based on legitimate interests.
- Right to Withdraw Consent: Withdraw consent for marketing communications or optional data processing at any time without affecting the lawfulness of prior processing.
- Right to Complain: Lodge a complaint with relevant data protection authorities if you believe your privacy rights have been violated.
To exercise any of these rights, please contact our Data Protection Officer at [email protected] or via live chat. We will respond to your request within 30 days. Some requests may require identity verification to protect against unauthorized access to your data.
9. Cookies and Tracking Technologies
miyaqq uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. Cookies are small text files stored on your device that allow us to recognize you on return visits.
9.1 Types of Cookies We Use
| Cookie Type |
Purpose |
Duration |
| Essential Cookies |
Required for website functionality, account login, and security. Cannot be disabled. |
Session |
| Performance Cookies |
Collect anonymous data on how visitors use our site to improve functionality and user experience. |
1-2 years |
| Functional Cookies |
Remember your preferences, language settings, and personalization choices. |
1 year |
| Marketing Cookies |
Track your browsing activity to deliver relevant ads and measure campaign effectiveness. |
1-2 years |
9.2 Managing Cookie Preferences
You can control cookies through your browser settings. Most browsers allow you to block or delete cookies, though doing so may affect website functionality. To opt out of marketing cookies while retaining essential functionality, adjust your preferences in your account settings or browser.
10. International Data Transfers
miyaqq primarily operates within Indonesia and stores data on servers located in secure data centers. However, some of our service providers, including game providers and cloud hosting services, may be located outside Indonesia. When we transfer your data internationally, we ensure appropriate safeguards are in place including:
- Standard contractual clauses approved by data protection authorities
- Adequacy decisions recognizing equivalent data protection standards
- Binding corporate rules for intra-group transfers
- Explicit consent for specific transfers where required
11. Children's Privacy
miyaqq services are strictly intended for adults aged 21 and over. We do not knowingly collect personal information from individuals under the age of 21. If we discover that we have inadvertently collected data from a minor, we will delete it immediately and close the associated account. Parents or guardians who believe their child has provided personal information to miyaqq should contact us immediately at [email protected].
12. Changes to This Privacy Policy
miyaqq reserves the right to update this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes, we will notify you by email, in-app notification, or by posting a prominent notice on our website. The "Last Updated" date at the top of this page indicates when the most recent revisions were made.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of miyaqq services after changes are posted constitutes your acceptance of the updated Privacy Policy.
13. Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection Officer:
- Email: [email protected]
- Subject Line: "Privacy Policy Inquiry" or "Data Protection Request"
- Live Chat: Available 24/7 through our website
- WhatsApp: +62 812 3456 7890
We are committed to addressing your privacy concerns promptly and will respond to all legitimate requests within 30 days. For urgent security matters or suspected data breaches, please use our 24/7 live chat for immediate assistance.